Thank you for choosing our website to purchase customized portraits carved in engineered wood. We take pride in providing high-quality products and excellent customer service. Please read our shipping policy below to understand our process and timeline for delivering your order.
Our customized portraits carved in engineered wood are made-to-order, which means that they are crafted specifically for you after you place your order. The processing time for your order may take up to 2-3 days, depending on the complexity of your order and the current volume of orders. We will notify you via email when your order is ready to ship.
Once your order is ready to ship, we will provide you with a tracking number via email. The shipping time will depend on the shipping option you select during checkout and your location. Generally, we use standard shipping, which takes 3-7 business days within India and 4-10 business days for international shipping. Please note that these delivery times are estimates only and not guaranteed.
We do free shipping within India.
The International shipping charges for your order will be calculated based on the shipping address you provide during checkout, the weight of the package, and the shipping option you select. The shipping charges will be displayed during the checkout process, and you will have the opportunity to review and confirm them before placing your order.
Customs and Duties:
For international orders, customs and duties may be charged by your country's government. These charges are the responsibility of the customer and are not included in the shipping charges or the product price. Please check with your local customs office for more information on these charges.
Lost or Damaged Packages:
In the unlikely event that your package is lost or damaged during transit, please contact us immediately. We will work with you to file a claim with the shipping carrier and either replace or refund your order, depending on the circumstances. Please see our Refund & Replacement Policy for more details.
We appreciate your business and hope that you are satisfied with your customised portraits carved in engineered wood. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us at firstname.lastname@example.org